Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or the preview shown to you;
• Damaged due to the fault of our factory or the carrier;
• Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

NOTE:

• WeDO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• We typicallyDO NOT accept refunds or replacement due to customer's mistakes such as:
• Incorrect selection of sizes, designs, colors, etc.
• Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
  So please review your order carefully before you check out to ensure your order is correct.

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

A request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. 

To file a claim, please send us an email to support@goducke.co and include the following information (this is a must):

• Order number
• Video/ photo of the defective product

• If your claim is in regards to a printing error, please include photographs of the error. 
• If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
• If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem

• Full delivery address
• Contact telephone number

We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

• The refund process may take up to 14 business days and is credited via your original form of payment.
• Modifications are not allowed for replacement items.
• Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.