We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The tracking system shows that the package was delivered to its destination, but the buyer claims they did not receive the package.

We do not offer refunds or reprints for orders marked as delivered. Customers can contact their carrier (i.e., USPS/ UPS, DHL, etc.) for exact details on the delivery, including GPS location.

The package has been "in-transit" for more than 30 days.

For lengthy delays like this, we will credit the base cost back to your wallet. Or, if the customer prefers, we will reprint and reship the item.

Please note that Goducke's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient address, we will credit the base cost back to your wallet. Or, if the customer prefers, we will replace the item.

Please note that Goducke's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

The package was returned to the sender because an invalid address was provided.

We do not offer replacements, refunds, or credits for invalid address entry.

The package was returned to its sender but the address was valid and correct.

We will be happy to replace and reship the order that was returned to its sender.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace and reship the order that was lost in the mail.

To start a return, you can contact us at support@goducke.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@goducke.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Detailed photos are required for quality control purposes.

• Issues must be reported within 30 days from the delivery date to qualify for credit or replacement.

• We do not allow modifications to replacement items.

• Goducke's refund policy will not apply in the case of any force majeure event. We will provide official notice in this event.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.